Staffing Self-Storage Facilities: A Necessity or Choice?

As self-storage facilities continue to grow in popularity, both for personal and business use, the question of whether these facilities need to be staffed becomes more prevalent. The answer isn’t a straightforward yes or no. Instead, it depends on several factors including the size of the facility, the range of services offered, and the business model in place.

Staffing Benefits in Self-Storage Facilities

Having staff at a self-storage facility can provide several benefits, not just for the business owners but also for the customers.

  1. Customer Service: Having staff on-site can enhance the customer experience. Staff can assist with questions, manage complaints, provide necessary information, and add a personal touch to the customer service.
  2. Security: While many self-storage facilities employ high-tech security measures, having staff on-site adds another layer of security. They can monitor for suspicious behavior, handle emergencies promptly, and ensure the overall safety of the units.
  3. Maintenance and Cleanliness: Regular maintenance and cleaning are critical in a self-storage facility to maintain the quality and integrity of the storage units. Having staff ensures that issues like leaks, pest infestations, or damage can be quickly identified and rectified.
  4. Sales and Marketing: Staff can give tours to potential customers, explain the benefits of different unit sizes, and encourage upsells or additional services.

Emerging Trends in Self-Storage Facilities

However, the advent of technology has also allowed for unstaffed self-storage facilities, also known as automated self-storage facilities. These facilities leverage technology to perform many of the functions traditionally carried out by human staff.

  1. Digital Access: Customers can gain access to their units using digital codes, mobile applications, or biometric identifiers, eliminating the need for staff to manually grant access.
  2. Online Customer Service: Many of the customer service functions can now be performed online or via phone, reducing the need for on-site staff.
  3. Automated Payments and Booking: Customers can book units, make payments, and manage their accounts online, making the process more streamlined and convenient.
  4. Advanced Security: With surveillance cameras, alarm systems, and motion sensors, the security at self-storage facilities can be maintained to a high standard even without on-site staff.
  5. Automated Maintenance: Technological advances also allow for automated maintenance alerts, which can signal when there is a leak or significant temperature change, for example.

The Middle Ground: Part-Time Staff

Some self-storage facilities opt for a middle-ground approach, employing part-time staff. These staff members are on-site during peak hours but aren’t there around the clock. This approach allows the facility to reap the benefits of having staff on-site without the full expense of a full-time staff.

So, do self-storage facilities need to be staffed? It ultimately depends on the specific business model and the customer base. Full-staffing, part-time staffing, or complete automation each have their own set of benefits and drawbacks. The best choice will depend on factors such as the facility’s size, location, target audience, and the services they offer.

This post was written by a professional at Greenbar Storage. Greenbar Storage has a wide range of storage units available in Prineville, Oregon. They offer a variety, including ground-level access, security cameras, 24/7 accessibility, and parking spaces. Locally owned and operated, we are the best choice for convenient and clean self storage Prineville Oregon. All of our commercial storage clients accept deliveries from businesses.